Frequently Asked Questions




About New Cyberian * Is New Cyberian a publisher?
  * What is your office hour?
  * How long New Cyberian has been in the printing business?
   
Pricing * How and when do I pay??
  What other costs are involved?;
   
Preparation * What's the best way to keep my costs low?
   
Shipping * Can I do a split shipment?
  * Is blind shipping available?

About New Cyberian


Is New Cyberian a publisher?
No, New Cyberian is not a publisher. We are a printer and you own 100% loyalty of your book.


What are your office hours?
We open from Monday to Friday, 9am-6pm.


How long New Cyberian has been in the printing business?
Established in 2000, New Cyberian was initially a fictitious name for a business game among few MBA students at San Jose State University in 1999. Few team members with expertise in graphic design and digital publishing decided to continue the business in the real work. Since 2000, New Cyberian has served over ten thousands clients in digital content distrubution, desktop publishing, book printing, software localization, and more.


Pricing


How and when do I pay?
We will require 50% down payment when the order is placed. The remaining 50% plus shipping will be billed at final invoice when the books are completed. Please be aware that the final shipment will not be made until the total of the balance is paid.


What other costs are involved?
Your quote will detail the costs involved based on your requirements. Assuming the job goes as planned, there should be no additional charges. However, often the project changes for a multitude of reasons. Any additional charges will be detailed and we will not proceed without your approval for additional work.



Preparation


What's the best way to keep my costs low?
The best way to keep your costs low is to proofread carefully at every step. Your costs start to increase if we have to go back and forth with multiple revisions of your files. Try to give us trouble-free "ready-to-print" files from the beginning. (If you've never formatted a book before, we do offer formatting services.) Next, make absolutely sure that the PDF proof that you approve is correct. We give you this proof so that you have an opportunity to find errors, yours and ours, BEFORE the books are printed. If there are errors that go undetected in the proofreading, we cannot reprint your books for free. The best we'll be able to do is make the corrections to your files so they are right for the next run.



Shipping

Can I do a split shipment?
Yes, you can split the shipment based on your provied addresses. We do have a small fee to do this if the shipments are split to more than 2 locations. You will be required to pay shipping to each location.


Is blind shipping available?
Yes, blind shipping is available, and we don't charge extra for it. Blind shipments are sent in plain brown boxes, without our name appearing anywhere. Your company is listed as the shipper.


Can I use my own shipping account?
Yes, you can provide us with your shipping account and we will do the drop shipping for you.